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International Shipping Methods
IPA International Priority Airmail (No Tracking): #1 Customer Favorite, Reliable Delivery and Great Value!
International shipping with an economy rate but no visibility or tracking. Many times this option will not be charged duty or tax as it is treated as mail and has a very high delivery rate, over 98% success. The cost for this service is based on the weight and destination of the order, which can be calculated in your shopping cart before checkout. NO TRACKING information is available - can NOT be tracked using USPS.com.
- NO TRACKING OR VISIBILITY
- Available on orders up to 4 lbs and $200
- Many customers do not incur duty/taxes with this method
- Delivery within 10-14 days for most countries
- Delivery usually 2 - 12 weeks for Brazil and Russia
International Airmail With Tracking: Alternate Method for Select Countries, Limited Tracking
International shipping with an economy rate and limited tracking provided by FedEx. Many times this option will not be charged duty or tax as it is treated as mail and has a very high delivery rate, over 98% success. Available on orders up to 20 lbs in weight, total package weight can be seen in shopping cart.
- Tracking available on FedEx FIMS
- Available on orders up to 20 lbs and select countries
- Delivery usually 7 - 14 days for most countries
- Delivery usually in 2 - 12 weeks for Brazil and Russia
DHL Express: Fast Shipping Delivered in 3-5 Days, Great Value!
DHL Express offers shipping to most countries with full visibility and tracking including delivery confirmation at your destination. This option will be inspected by customs agencies and duty / tax are assessed separately. Any duty / tax due will be billed to you by your customs before delivery. The cost for this service is based on the weight and destination of the order, which can be calculated in your shopping cart before checkout.
- FULL tracking and visibility
- Available to most countries, see shopping cart to see if your country is offered
- Delivery in 3-5 days to most location
UPS and FedEx International:
*We have temporarily removed UPS International and FedEx as a shipping option due to poor delivery success and high customs taxation. We are working towards a resolution for this express shipping service and hope to offer it again in the future. Please consider DHL International as a more reliable alternative with high delivery success rates. Thank you.
What Our Shipping Labels Look Like:
Additional International Shipping Information
Taxes & Charges:Our shipping cost will include transit and brokerage fees only unless specifically expressed in your shopping cart. If you do not pay your estimated duty and tax during checkout (available to select countries only), you may be billed by your local customs for import duty and tax.
Declaration of Value:All goods are listed as either "Merchandise" or "Other" depending on the shipping method and carrier and will be declared at the equivalent USD (United States Dollar) value as seen in the subtotal in your cart. We do not include shipping costs in the total of your declared value. Any coupons, rewards, or other discounts are removed from the value of your order to reflect the actual price of the items, which helps lower the Declared Value. Due to International Law, we cannot adjust or change the value of your order.
Description of Merchandise:For international packages, the customs form will be affixed to the outside of your box. This will list each item name and the total quantity of that item in the package. Due to International Law, we cannot adjust or change the description of your order. We constantly research and communicate with customs agencies and shipping carriers worldwide to ensure you package has the highest chance of arriving safely and quickly.
Delays, Loss & Customs Hold:We have spent a great deal of time selecting the best option possible to ensure great value for our customers and the best chance of delivery to international destinations. Because each country has different restrictions and procedures for products and packages, we encourage you to contact your local customs office for restrictions on specific items.
The shipping methods we offer carry a 98%+ delivery rate based on customer and industry feedback. While this is great news for our international customers, we will not offer refunds for packages lost or held in transit or customs.
For packages returned to us due to customs, refusal, or non-delivery issues, we will refund the full cost of the undamaged items minus any shipping costs we incur for return shipping. In the case return shipping costs are greater than the order value, we will abandon the package and are unable to offer any refund.
We do request you give the package a full 60 days before contacting us. Should you report it earlier than 60 days from the time of shipment, we will notify you of this. For additional help, please email us email@example.com.